Process an incident

To report an issue with one of our products, you need to contact Asalvo by sending an email to club@asalvo.com .

In your message, please include the following information so we can assist you as soon as possible:

• Copy of the ticket or proof of purchase

• Product details (reference and serial number)

• Place of purchase (Asalvo website or physical store, indicating the store name)

• Detailed description of the problem

• Images or videos that help identify the incident

Once we receive the information, our Customer Service team will contact you as soon as possible to offer you the best solution.