Shipping

The PROVIDER will not send any order or activate any service until it has verified that payment has been made.

Shipments of merchandise will usually be made by EXPRESS COURIER (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination freely designated by the USER.

Failure to execute the remote contract

Delivery dates or deadlines will be understood as approximate, delay not constituting essential non-compliance. In the event that the PROVIDER has not delivered the merchandise, after 30 days from the agreed delivery date, due to lack of availability of the product or service, the USER must be informed and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

In the event of unjustified delay on the part of the PROVIDER regarding the return of the total amount, the USER may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of said amount.

The delivery time in the peninsula and the Balearic Islands is 24 to 48 hours, on business days, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and full payment of the order has been verified.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the USER and the USER, or his or her delegate, has signed the delivery receipt document.

It is the USER's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.

In the event that the contract does not entail the physical delivery of any product, but rather an activation of services, these being directly downloaded from the website, the PROVIDER will inform the USER in advance regarding the procedure that must be followed to carry out this download.